Shipping policy

At Mumtaz Jewellers, we're committed to providing a reliable, secure, and efficient delivery service for every order. We currently offer shipping to customers in the United Kingdom and the United States.

Please review the shipping information below for details about our order processing times, delivery estimates, shipping costs, tracking, and shipping-related matters.

1. Shipping Rates & Costs

We believe in simple and transparent pricing. To make your shopping experience better, we offer free shipping to both destinations we serve.

  • United Kingdom Shipping Cost: Free Shipping (£0.00 GBP) on all orders.
  • United States Shipping Cost: Free Shipping ($0.00 USD) on all orders.

There are no hidden fees or minimum order values.

2. Order Processing, Handling & Transit Times

To provide clear delivery estimates, our delivery timeline is divided into handling time and transit time. 

For Customers in the United Kingdom

  • Order Cut-Off Time: 3:00 PM (GMT+00:00) Greenwich Mean Time (London)
  • Handling Time: 1-3 business days (Mon - Sat).
  • Transit Time: 5-8 business days (Mon - Sat).
  • Total Estimated Delivery Time: 6-11 business days.

For Customers in the United States

  • Order Cut-Off Time: 3:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1-3 business days (Mon - Sat).
  • Transit Time: 5-9 business days (Mon - Sat).
  • Total Estimated Delivery Time: 6-12 business days.

Please Note: Orders placed after the 3:00 PM cut-off time, on a weekend  (Sunday), or on a public holiday will begin processing on the next business day. 

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email from us. This email will contain your tracking number and a direct link to track your package's journey. Please allow up to 24-48 hours for the tracking information to become active on the carrier's website after you receive the confirmation email.

5. Delivery Delays

We make every effort to deliver orders within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier delays or operational disruptions
  • High shipping volumes
  • Public holidays
  • Incorrect or incomplete delivery information
  • Customs or border processing, where applicable
  • Other unforeseen transportation delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so that we can assist you.

6. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:

  1. Verify that the shipping address provided at checkout is correct.

  2. Check around your delivery location, including any designated safe places.

  3. Check with household members, neighbors, or building reception where applicable.

  4. Contact the shipping carrier using the tracking information provided.

If the package is officially confirmed as lost by the carrier, please contact Mumtaz Jewellers as soon as possible with your order number.

We will review the shipment with the carrier and determine the appropriate resolution in accordance with our shipping and return policies.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet been dispatched and you notice an incorrect address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional costs resulting from an incorrect or incomplete address may be the customer's responsibility, where applicable.

8. Customs, Duties, and Taxes

  • All prices displayed on Mumtaz Jewellers include applicable sales taxes.

  • For international shipments, orders may be subject to local import duties or customs fees according to the destination country's regulations. These charges are the responsibility of the recipient.

  • In the rare event of a defective item or incorrect shipment, Mumtaz Jewellers will cover all associated costs, including reshipping fees and any customs duties for the replacement.

10. How can I contact customer support?

We’re here to help with orders, returns, or any questions you may have. Reach out to us via:

Email: support@mumtazjewellers.shop

Response Time: We respond within 24 hours.

Still have questions? We’re just a message away and happy to make your Mumtaz Jewellers experience smooth and enjoyable