Shipping policy

At Mumtaz Jewellers, we're committed to providing an efficient and reliable delivery service for your order. Here's a detailed breakdown of our shipping process:

Order processing and delivery times

Once you place an order on our website, our team will begin processing it immediately. To help you plan your purchase, please note the following times:

  • Order processing time: 1-3 business days
  • Transit times: 5-8 business days
  • Total delivery time: 6-11 business days (processing + transit)
  • Order processing deadline:  3:00 PM (GMT+00:00) Greenwich Mean Time (London).

Order confirmation

After placing your order, you'll receive an email with your order number and details. Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link. We'll also notify you by email when your order arrives.

Shipping locations

We ship to United Kingdom

Shipping costs

We offer free delivery on all orders within United Kingdom

Tracking

After shipping, a tracking number will be sent to your email address. You can also use our order tracking page to track your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We strive to meet our delivery estimates, but delays may occur due to high shipment volumes or unexpected courier issues. If your order hasn't arrived within the estimated timeframe, please contact our support team.

Lost packages

If your package is marked as delivered but you have not received it, please:

  • Please verify your shipping address.
  • Check all possible delivery locations at your residence.
  • Ask neighbors or family members if they accepted the package.
  • Contact the courier with the tracking number to initiate a claim.

If your package is officially declared lost, please contact us immediately with your order number. We will resend your order or refund you, depending on your preference.

Contact Information

For any questions or assistance, our customer support team is at your disposal:

Email: support@mumtazjewellers.shop

Phone Number: +44 161 624 8536

Business Hours: (Mon To Sat) 12 AM– 7 PM