Refund policy
At Mumtaz Jewellers, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent and hassle-free return policy for our customers in both the United Kingdom and the United Kingdom.
30-Day Easy Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In original jewelry box and packaging
- With all tags, certificates, and invoices included
Return Policy Overview
- Return Window: 30 days from delivery date
- Item Condition: Unused, unworn, original packaging with tags and certificates
- Return Method: By Mail
- Restocking Fee: £0.00 / $0.00 (No restocking fee)
- Refund Processing Time: Within 7 business days after inspection
How to Return an Item
- Contact Us: Email us at support@mumtazjewellers.shop with your order number and the reason for the return.
- Approval: Once your request is reviewed, we will send you return instructions and the appropriate shipping address.
- Pack Your Item: Securely pack the jewelry in its original box, including all tags, free gifts, and documents.
- Send It Back: Ship the return using the instructions provided.
Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, or incorrect item, Mumtaz Jewellers will cover the return shipping cost.
We will provide a prepaid return label at no cost to you.
Change of Mind (Customer Remorse)
If you ordered the wrong item or changed your mind, the customer is responsible for the actual return shipping cost.
Refund Process
Inspection
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.
Refund Timing
After approval, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
We offer exchanges to help you find the perfect piece.
If you'd like to exchange your jewelry for a different design or size, please contact us at support@mumtazjewellers.shop within the 30-day return period.
The original item must be returned and inspected before the replacement item is shipped.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items that show signs of wear or damage
- Customized or engraved jewelry
- Broken or missing tags/certificates
- Final sale or clearance items
- Free promotional gifts
- Items returned after 30 days
Contact Information
If you have any questions or would like to initiate a return, please contact us:
Email: support@mumtazjewellers.shop
Response Time: We respond within 24 hours.